At Wasatch Photonics, quality is the primary driver of customer satisfaction and loyalty, and our definition of quality goes far beyond the physical product. Through continuous process improvement, we seek to design superior products and then deliver them on time and in specification to exceed our stakeholders’ expectations.
– Dr. David Creasey, CEO
Wasatch Photonics’ facilities maintain a quality management system that is consistent with the ISO 9001:2015 International Quality Standard, assessed by Orion Registrar, Inc. The Morrisville, NC facility has been certified for the design and manufacture of spectrometers and optical imaging equipment since November 13, 2017. The Logan, UT facility has been certified for the design and development, manufacturing, assembly, validation, and testing of gratings since March 15, 2021.
Wasatch Photonics diffraction gratings are RoHS II compliant, falling well below the maximum concentration values for cadmium, lead, hexavalent chromium, PBB, PBDE, and mercury as specified by the EU Commission in the amendment to the RoHS Directive. We also certify that all of our spectroscopy and OCT products comply with RoHS requirements.
Misty Johnson is responsible for taking care of our grating customers at the Logan, Utah, facility. She has been a member of the Wasatch Photonics team since 2009. By understanding her customers’ needs and goals, as well as the current grating market, Misty is able to provide a superior level of customer support. As Account Manager, she acts as a liaison between customers and Wasatch Photonics’ manufacturing department making sure that the lines of communication are always open.
Customer support is an integral part of Wasatch Photonics commitment to customers. Whether you are in the market to purchase a single grating, inquiring as a distributor, or purchasing large volume, Misty will guide you seamlessly through the custom design process. Misty strives to build trust and strong long term relationships with Wasatch Photonics customers. She brings 20 years’ experience as customer support manager from a number of manufacturing and service companies.
